Last updated: August 27, 2026
This page explains how OutdoorOasis gets your order to you. Read it together with our Refund and Returns Policy.
Where we deliver. We ship within the United States only. Free shipping applies to the contiguous 48 states. Alaska and Hawaii can be served, and the rate is calculated at checkout from your address. We cannot send large or freight sized items to a PO box, so please give us a street address for anything larger than a parcel.
Free shipping threshold. Standard shipping is free on orders over $149 to the contiguous 48 states. Orders under $149 carry a flat rate that is displayed in the basket before you pay. Nothing is added after checkout.
Order processing. We process orders Monday to Friday, excluding public holidays. In stock items are dispatched within 2 business days. Orders that arrive over a weekend begin processing on the following business day. Payment verification on high value orders can add a day, and we will contact you if that happens.
Delivery estimates. Parcel sized items generally arrive 3 to 8 business days after dispatch. Freight items such as gazebos, full dining sets and fire pit tables generally arrive 5 to 12 business days after dispatch. These figures are carrier estimates, not promises, and weather, holiday volume and remote routes all affect them.
How freight delivery works. Oversized goods travel on a pallet with a freight carrier. The carrier contacts you to book a delivery window, usually a few days ahead, and someone over 18 needs to be present to receive and sign. Delivery is kerbside: the driver brings the pallet to the end of your driveway and is not able to carry it into the garden or assemble anything. Arrange a second pair of hands and clear a path in advance.
Checking your delivery. Look over every carton before you sign. If you see crushed corners, tears or a shifted pallet, write it on the delivery receipt and photograph it. That note is what allows us to claim against the carrier quickly on your behalf.
Tracking. A tracking number reaches you by email once the carrier scans your shipment. Freight tracking updates less often than parcel tracking, so a quiet day or two is normal. If nothing moves for four business days, get in touch and we will chase it.
Split shipments. An order with several items may arrive in more than one delivery, sometimes from different warehouses. You are not charged twice, and each shipment gets its own tracking email.
Address accuracy. Please check your delivery address at checkout. We cannot take responsibility for delays or losses caused by an incomplete or incorrect address, and a redelivery after a failed attempt may carry a carrier charge.
Lost or damaged shipments. If your order has not arrived by the estimated date, or turns up damaged, contact us within 7 days with your order number and photographs where relevant. We open a case with the carrier and keep you updated until it is resolved.
Contact us. OutdoorOasis, 921 21st St, Woodward, OK 73801, USA. Email: support@outdooroasis.shop. Phone: (405) 627 1004.
