Last updated: August 27, 2026
Outdoor furniture is a considered purchase, so we give you a proper window to live with it. This page explains how returns, refunds and warranty claims work at OutdoorOasis.
Your 45 day window. You can request a return within 45 days of the delivery date on most items. The item must be unused, complete with all hardware, fixings and manuals, and packed in its original carton. Assembled items can be returned if they have not been used outdoors and can be safely disassembled back into the box. Proof of purchase is required, and your order number is enough.
Items we cannot take back. Clearance stock sold as final sale, custom or made to order pieces, and gift cards are not returnable. Anything that has been modified, drilled, painted or weathered outdoors is also excluded. Where an exclusion applies, it is stated plainly on the product page before you buy.
Starting a return. Email support@outdooroasis.shop with your order number and a short note on why the item is going back. We reply with written instructions and the correct return address. Please wait for that reply, because warehouses differ by product line and an unannounced return may be refused at the door.
Who pays the return freight. If the item is faulty, damaged on arrival or not what you ordered, we pay everything, including collection of freight sized cartons. If you changed your mind, the return journey is at your cost. Large sets and gazebos travel by freight and that cost is not small, so please measure your space and check the packed dimensions on the product page first.
Refund timing. Once your return reaches us we inspect it, usually within 3 business days, and email you the outcome. Approved refunds go back to the original payment method and typically appear within 5 to 10 business days depending on your bank. Original outbound shipping is refunded only when the return is our fault.
Deductions. We may reduce a refund where parts are missing, hardware has been lost or the item comes back with damage that was not there when it left us. If that happens we tell you the amount and the reason before we process anything.
Exchanges. The quickest route is to return the original for a refund and place a fresh order for the item you want, so your new set is not waiting on the old one to arrive.
Warranty. Frames and gazebo structures are covered for 3 years against defects in materials and workmanship in normal domestic use. Cushions, fabric, canopy panels and hardware finishes are covered for 1 year. The warranty does not cover normal fading, rust from coastal salt exposure, storm or flood damage, commercial use, or damage from unsuitable cleaning products.
Damaged or missing on arrival. Inspect the cartons before you sign for a freight delivery and note any damage on the driver’s paperwork. Contact us within 7 days of delivery with your order number and photographs and we will arrange replacement parts, a full replacement or a refund at no cost.
Refund not showing. If 10 business days pass after our approval email and nothing has landed, check with your bank first, then contact us and we will trace it with the processor.
Contact us. OutdoorOasis, 921 21st St, Woodward, OK 73801, USA. Email: support@outdooroasis.shop. Phone: (405) 627 1004.
