Frequently asked questions

Standard shipping is free on orders over $149 within the contiguous 48 states. Orders below that threshold are charged a flat rate that is shown at checkout before you pay. Deliveries to Alaska and Hawaii, and oversized items that travel by freight, are quoted at checkout based on your address.

In stock orders are prepared and dispatched within 2 business days. Orders placed at the weekend or on a public holiday start processing the next business day. You will get a confirmation email straight after checkout and a second email with tracking as soon as the carrier collects.

After dispatch, standard parcels usually arrive within 3 to 8 business days. Large items such as gazebos and full dining sets ship by freight and typically take 5 to 12 business days. These are carrier estimates rather than guarantees, and severe weather can add a day or two.

Not at the moment. We ship within the United States only. If you have a US freight forwarder address you are welcome to use it, though we cannot take responsibility for the shipment once it leaves that address.

The freight carrier calls or texts you to arrange a delivery window, usually a few days ahead. Delivery is kerbside, which means the driver brings the pallet to the end of your driveway rather than into the garden. Please have a second person available to help move heavy cartons, and check the cartons for damage before you sign.

Most sets ship flat packed with hardware, tools and instructions inside the same carton. Chairs and tables normally take between 20 and 45 minutes each with two people. Gazebos are a bigger job and we recommend setting aside a full afternoon and having a helper on hand.

Yes. Every conversation set and dining set on the site lists exactly what is in the box, cushions included, on the product page. If a listing shows a cushion colour option, the set ships with that colour, and we will confirm it in your order email.

Frames are built for outdoor use and handle sun and rain without trouble. Cushions and fabric last much longer if you store them indoors or in a deck box over winter, and a breathable cover on the frame keeps grime off. Avoid sealed plastic covers, because trapped moisture is what causes mildew.

For wicker, warm water with a little mild dish soap and a soft brush is enough. Rinse and let it dry in the shade. Most cushion covers unzip and can be washed cold and air dried. Skip bleach, pressure washers and abrasive pads, since all three damage the weave and the fabric coating.

The fire pit tables we carry are propane fuelled and use a standard tank housed in the table base. The tank is not included, and local rules on outdoor propane use vary, so please check your city or HOA requirements before you order.

You have 45 days from delivery to request a return on most items. The item needs to be unused, in its original packaging and complete with all hardware. Email support@outdooroasis.shop with your order number first and we will send return instructions and the address.

If the item is faulty, damaged in transit or not what you ordered, we cover the return cost completely. If you simply changed your mind, return shipping is yours to arrange, and for freight sized items that cost can be significant, so please check the dimensions before ordering.

Frames and gazebo structures carry a 3 year warranty against defects in materials and workmanship under normal home use. Cushions, fabric and canopy panels are covered for 1 year. Wear from ordinary use, storm damage and modifications are not covered. Contact us with your order number and photos to open a claim.

Email us within 7 days of delivery with your order number and photos of the packaging and the damage. Keep the carton if you can, since carriers often ask for it. We will arrange a replacement part, a full replacement or a refund at no cost to you.